Returns & Refunds
Your satisfaction matters to us. Here's how we handle returns and refunds - honestly and fairly.
Our Approach
Because we sell fresh, handmade food, we're unable to accept returns on products once they've been delivered - this is standard for food items and helps us guarantee quality and hygiene for every customer. That said, if something is wrong with your order, we will always make it right.
Damaged or Incorrect Orders
If your order arrives damaged, spoiled, or if you received the wrong item, please let us know right away and we'll sort it out - a replacement or a refund, whichever you prefer.
How to Report an Issue
Refunds
Where a refund is approved, it will be processed to your original payment method within 5-7 working days. You'll receive a confirmation once it's done.
Cancellations
If you need to cancel an order, please contact us as soon as possible. As products are made fresh to order, we may not be able to cancel once preparation or dispatch has begun.
We're Here to Help
Have a concern about your order? Please don't hesitate to reach out on WhatsApp at +91 91466 69090 or through our Contact page. We'll always do our best to make things right.